Which principle of motivating work is best represented when a PGA General Manager decides to cross-train employees?

Cross-training employees is closely tied to the principle of skill variety. This principle emphasizes the importance of providing employees with diverse tasks and roles that enhance their skills. By enabling staff members to learn and perform multiple functions, the PGA General Manager not only boosts their individual skill sets but also increases their engagement and job satisfaction. When employees have the opportunity to develop a range of abilities, they are less likely to experience monotony and are better equipped to contribute to a team's overall success. This variety also fosters flexibility within the workforce, allowing the organization to adapt more easily to changing needs or circumstances.

In contrast, other principles such as feedback focus on the importance of providing information about performance, autonomy emphasizes giving employees control over how they do their work, and whole task pertains to completing entire projects from start to finish. While these elements are also important in motivating employees, the act of cross-training specifically enhances the skill variety within the team, making it the most relevant principle in this context.