Which of the following might indicate a need for "managing by walking around"?

The indication for "managing by walking around" is rooted in the idea that direct, informal communication and engagement with employees can lead to a better understanding of the workplace environment and challenges. High employee turnover rates signal that personnel may be facing dissatisfaction or issues that haven’t been addressed. By walking around, management can connect directly with employees to discover underlying problems and improve retention.

Major staffing changes represent a time of uncertainty and transition for employees. Managers who actively engage with their teams during such changes can alleviate concerns, offer support, and strengthen relationships, which can improve morale and productivity.

Low customer satisfaction scores often reflect issues within the organization, such as employee disengagement or operational inefficiencies. By observing and interacting with employees on the floor, management can gain insights into customer service dynamics and identify areas for improvement.

Therefore, all these situations—high turnover, significant staffing changes, and low customer satisfaction—highlight the need for a more engaged management style, which makes "managing by walking around" an effective strategy to address and improve these issues.