Which interpersonal skill is demonstrated by the response, "I can see that you are disappointed with your score, but your progress has been exceptional"?

The response "I can see that you are disappointed with your score, but your progress has been exceptional" showcases the skill of reframing a difficult situation. Reframing involves shifting the perspective on a particular issue to highlight the positive aspects, even when negative emotions are present. In this instance, the speaker acknowledges the disappointment felt by the other person while simultaneously redirecting the focus to their achievements and overall progress. This approach helps to alleviate negative feelings by providing a more optimistic viewpoint, encouraging resilience and a growth mindset.

The other options do not fully capture this nuance. Encouraging open expression would focus more on allowing individuals to share their feelings without addressing the underlying situation. Acting with integrity speaks to honesty and ethical behavior, but does not specifically reflect the act of changing the viewpoint about a situation. Providing a compelling rationale involves justifying or explaining a decision or action, which is not the focus of the statement provided. The emphasis here is on the positive reframing of the person's emotional response rather than elaborating on rationale, encouraging expression, or integrity.