Which activity best supports ongoing monitoring of performance?

Ongoing monitoring of performance is best supported by the activity of observing and testing performance on an ongoing basis. This approach emphasizes real-time feedback and continuous assessment, allowing for immediate adjustments and improvements where necessary. By engaging in regular observation and testing, an organization can gather continuous data on its operations, enhancing its ability to respond dynamically to any performance issues as they arise.

This method creates an environment of continuous improvement and accountability, ensuring that performance standards are consistently met and that any emerging challenges can be addressed promptly. In contrast, setting annual performance reviews or deploying mystery shoppers are more periodic assessments, and surprise audits, while effective for specific evaluations, do not provide the same level of continuous oversight that is crucial for a proactive performance monitoring system.