How is Lisa employing interpersonal skills when addressing Mr. Gillette's frustration about the greens being slow?

Lisa is demonstrating interpersonal skills effectively by showing understanding of Mr. Gillette's frustration and providing a compelling rationale for the situation regarding the slow greens. This approach indicates that she actively listens to his concerns and validates his feelings, which is crucial for building rapport and trust in a conversation. By understanding his perspective, she can address his worries more effectively, ultimately leading to a more productive dialogue.

Furthermore, presenting a compelling rationale involves explaining the reasons behind the slow greens in a way that Mr. Gillette can appreciate, which may help him see the broader context of the issue. This combination of understanding and rationale activates emotional intelligence, a key component of effective interpersonal communication. It allows her to not only address the frustration but also to offer insights that may alleviate some of Mr. Gillette's concerns, fostering a collaborative atmosphere for resolving the issue at hand.