A customer mentions a lower price at a discount shop. What skill does the head professional demonstrate when responding about fair pricing and service?

The head professional demonstrates the skill of providing a compelling rationale when responding to a customer who mentions a lower price at a discount shop. This skill involves articulating the reasons behind the pricing strategy and the value proposition of the services offered, which can include aspects such as quality, service level, experience, and the overall customer experience being provided. By explaining these factors, the head professional can help the customer understand why the pricing is set at its current level and how it reflects the value they will receive, which can aid in justifying the higher cost compared to discount options. This approach not only addresses the customer's concern but also reinforces the value of their services, potentially leading to greater customer satisfaction and loyalty.